Running Warehouse Guarantee

Customer Service

Our Guarantees

Running Warehouse guarantees on time, accurate orders and the lowest prices available in the United States. Orders may be placed via our secure online ordering system or over the phone. You can call us toll-free at (800) 606-9598 or our local phone number (805) 548-2003 during the business hours shown on our Contact Us page.

Accurate Orders Guarantee

This service guarantees that the items shipped to you are exactly what you ordered. If the products, as entered into your shopping cart, are incorrectly shipped to you, please contact us as soon as possible for assistance.

Orders can be confirmed by checking your order confirmation email. Contact us if there are any discrepancies and we will take all the reasonable steps to correct any problems.

The Accurate Orders Guarantee does not apply to delays resulting from back orders or shipping service failures. We hope this guarantee ensures a great shopping experience with Running Warehouse.

Authenticity Guarantee

Running Warehouse stands behind the authenticity of everything we sell. All of our products are brand new, first quality, and guaranteed to be authentic.

To ensure that our items are 100% authentic, we work directly and exclusively with representatives of the brands we carry. We inspect products when they arrive in our warehouse and we stand behind every sale. If you are concerned about the authenticity or quality of an item you received from us, simply Contact Us and we will promptly provide a solution.

100% Price Protection Policy

We offer 100% Price Protection for 14 days after your purchase on all items we sell.

If you find an item available for a lower price on an authorized US-based online store within 14 days of your purchase date, will refund you 100% of the difference between the lower price and our price. We'll even refund the difference if you find a lower price at within 14 days of your original purchase date.

  • The price paid on includes any promotional offers used, and does not include taxes.
  • When you make a request, the products must be currently available on the other site and identical (the same brand, style number, color, size, width and quantity) to the item from
  • All Price Matching requests must be submitted by email within 14 days from the date you placed your order and should include a direct link to the item being price matched.
  • Our 100% Price Protection Policy applies to prices published on authorized US-based online sites only. The product price must be advertised or published on that site. Prices from retail stores, auction sites or pre-paid membership clubs will not be accepted.
  • will not match competitor's bonus or free offers, special offers, buy one - get one free offers, manufacturer rebates, financing offers, clearance or closeout prices on current product, or prices on used, damaged or defective items. will not match competitors' prices that result from a price match with another site.
  • You may make one request per product purchased.
  • Price Matching is only available for orders shipped within the United States and its Territories, and to APO/FPO addresses. Price Matching is not available for orders shipped internationally.
  • Additional promotional, club or discount codes cannot be applied to price matched items. Please contact us if you would like to request a price match. If your purchase qualifies, you'll receive 100% of the price difference. is not responsible for, and will not honor, typographical errors on competitor's sites. We reserve the right to limit purchase quantities. This policy is subject to change without notice.