What Customers Say

We would love to hear from you Please fill out this form or email feedback@runningwarehouse.com

Comments:
From:

Comments: I have been shopping Running Warehouse online for over a year. I am an ultra-marathoner and I LOVE the shoes, running gear and apparel the website has to offer. The products are updated all the time. I look forward to logging on to the website every week because there is always something new and always great deals. I spoke to a customer service rep today and I was so impressed with the concern, quick response and personal service. The shipping is so fast. If I need something quick for a marathon or a long run, I know I will receive my package within at least two days. I love Running Warehouse. Keep up the good work.

From: Helene S., October 2009

Comments: I found this site magically one day when looking for somewhere to buy shoes. Not only do you guys have great products at low prices, but the shipping is excellent. I have not purchased shoes from anywhere besides Running Warehouse for good reasons, you cannot beat the prices or the service. I once had an instance where my order needed to be fixed and customer service fixed it up quickly. Thanks Running Warehouse.
From: Vincent H., October 2009

Comments: I first ordered from you in April/May 2008 while spending a month in Washington D.C. I had to change my payment method because of my overseas credit card, but customer service made it completely simple by being lovely and helpful. My order arrived promptly and was of great value! I had another order delivered to my sister in San Francisco a while later. Same story- great price, rapid delivery. I visited Chicago for a week in December, so I ordered again. Once more, great service. I returned two items because they didn't fit well and it was completely hassle free (the ultimate sign of a good company). This week was my most recent order, while on a trip to NYC. I'm wearing a pair of my new shorts now and I'm so happy Running Warehouse continues to provide the service they do. Hopefully I'll be back in the States next time I need new shoes so I can order again. :-)
From: Grainne M., September 2009

Comments: I am a new customer and I have had a hard time finding running shoes for overpronators in the past. I used to buy them from another company until I found runningwarehouse.com. Your 2 Day Free Shipping is such an incentive, especially when the cost of running shoes is already expensive. Your prices are much lower than anyone else's too. I will continue purchasing all of my running shoes from Running Warehouse. Free Shipping, Free Returns and GREAT prices- what more could you want? I purchased the Asics Evolution 5, as I have run in the Evolution 3- great shoes for flat feet and overpronation.
From: Mike, August 2009

Comments: I haven't ordered recently, but estimate that I've made at least 20 orders from RW including shoes and apparel. I wanted to thank you for your awesome service and competitive prices. There is a reason I keep coming back, and that is the free 2 day shipping and reduced price on EVERY product I've ever bought. Please don't ever change!
From: Kevin B., August 2009

Comments: You guys are awesome. I wanted stuff for a weekend race, I ordered Wednesday morning and with your free shipping I had it by Friday. My wife decided to get new shoes for the same race. She ordered Thursday morning, used your overnight shipping, which is very reasonably priced, and also received her order on Friday. Not only do you guys have great shipping, but you get your orders out quickly. You have just become the first place we look for our on-line running purchases. Thank you and keep up the great work. You guys rock!!
From: Dan M., August 2009

Comments: I wanted to write a letter commending runningwarehouse.com on the excellent selection, pricing and service offered. It's not very often that runners can find a 'one stop shot' that is also considered full service (availability of products listed, quick shipping, free returns!) and has very competitive pricing. I have tried several other outlets to buy my running gear, and none compares to Running Warehouse. Keep up the GREAT work!
From: Julie R. (a really satisfied customer), August 2009

Comments: WOW. I ordered my product, "Asics Evolution 5 Men's Running Shoes" at a great discount price on-line effortlessly. I got free shipping, which I wasn't expecting. The shoes arrived the very next day. Thanks for delivering a great product at a great price and with great service. THIS IS SO SO SO RARE THESE DAYS. I'm delighted to find that honest, efficient companies still exist. You've made me a confirmed customer for life.
From: Dwight, August, 2009

Comments: Running Warehouse Customer Service Department- I had the best online shopping experience with you. The ordering was simple and easy (also, the shoe photos are some of the best quality of outdoor-gear websites I use), plus the free 2-Day shipping is a great deal and my order arrived promptly. I am wonderfully satisfied and look forward to ordering with you all again. Thank you for maintaining an uncluttered and user-friendly website.
From: Elieen O., August 2009

Comments: I've got to say runningwarehouse.com is hands down the BEST place I have ever ordered from online. You guys are the greatest. I knew your prices were awesome and shipping policies rock, but I never knew how good your customer service was until now. Thanks again!
From: Aaron, July, 2009

Comments: Runningwarehouse.com has everything! From a wide variety of choices, the most up to date products, and the prices are right. The greatest part of this company is the staff. They are the most professional, patient, kind, efficient, and knowledgeable people you will ever find from any running speciality store. Thank you to everyone.
From: Chris G., July 2009

Comments: I love the detail in your shoe descriptions. I have bunions and high arches and I am on my fourth pair of shoes with RW. Each time I was attracted to the model by the description listing and each time the shoe felt great. A success all the way around. Thanks and keep up the good work.
From: Julie S., July 2009

Comments: I put in an order and received a call from Running Warehouse within half an hour to inform me that I could be saving money by using a different shipping method due to my location. Amazing customer service! I will be ordering from them again.
From: Daniel G., July 2009

Comments: I can't say enough good/great things about Running Warehouse and its customer relations staff. They've been very generous in many ways with their products. The staff has more knowledge about the technical aspects of running shoes - something serious runners need to be kept informed about -  than any retail and certainly more than any other online running shoe company. Please buy their products. I always will, even though I live on the other side of the country.
From: Thomas R. P., July 2009

Comments: I am very satisfied with runningwarehouse.com. I have a wide foot, hence the need for wide shoes. The local running shoe stores, (in my case, local is 35 miles one way) do not carry wide widths. I am please with your selection, great prices, and free shipping and return shipping (if needed). I told other people about this website and I will be back to order more shoes from you in the future
From: William J., July 2009

Comments: I ordered from Running Warehouse on the recommendation of a fellow runner. I was skeptical and felt disloyal to my local running shoe store- but I have to say -  the experience was top notch. The Learning Center videos are great, the shoe selection was incredible (I need a neutral shoe - love the way you have the shoe choices arranged), ordering was easy -  and I was running in my new shoes 2 days later. There was no time wasted in traveling to the shoe store and back (which also saved on gas) and you guys were $52 cheaper than my regular store! With the free return shipping - your site is a no brainer! I have told all my friends - both runners and non-runners alike to visit your website and give it a try. My oldest daughter - who is also a runner and needs a support shoe, has never been happy with the limited choices at most stores. She has been on your site trying to decide on what pair to order next!

Thanks for making life a little bit easier!
From: Kelly W., June 2009

Comments: I have to send a HUGE thanks to Tera in customer service. I live in Texas, but when I traveled to Idaho to participate in Ironman Coeur d'Alene this weekend, my shoes didn't make it with me. I called Tera on Thursday, she was able to squeeze my order in for overnight delivery to the hotel and I got them on Friday!! My race could have been ruined without your help. Thanks so much!
From: Derek W., June 2009

Comments: You guys are doing it right! Great shipping options, great inventory, great prices, and great product descriptions. the 360 viewer and additional views are great when buying shoes online. Thanks for all the little "extras". As a runner, your website is a one stop shop in my opinion. Thanks and keep up the great work!
From: Beau Y., June 2009

Comments: You are top notch down to the last shoe lace! You have knowledgeable, kind people who actually answer the phone and want to help. You respond promptly to emails. You want to keep the customer happy. You have amazing shipping policies (Free 2 Day from CA to FL AND free returns!) You have great pictures and descriptions on your website. You have great prices and sale emails! The free goodies at checkout are an added bonus :) You might consider starting a side company to teach customer service, because you are one of the few companies that really understands what it is. Thank you!!!
From: Sara D., June 2009

Comments: I just wanted to say thanks for such a great customer service. Thank you to everyone that worked on my order and communicated with me. You are above and beyond anyone I have ever had to do business online with. This was not my first order from you, but you have consistently demonstrated exceptional levels of knowledge and customer service. You are simply phenomenal. I will keep coming back. I will also post my experience on slowtwitch.com as well as beginnertriathlete.com, as both sites are full of triathletes like me that would very much enjoy this level of service.
From: Aleksader T., June 2009

Comments: Thank you so much. I cannot say how great it is to deal with a company that really knows about customer service. You have efficiently sorted every problem that I have had and always communicated promptly to let me know what is going on. I only wish more companies were as good as you guys. I feel really comfortable recommending you to all my friends (the world over) as I have nothing but praise for the Running Warehouse. Thank you so very much again.
From: Penny, May 2009

Comments: Sundance and family is supremely thankful for your contribution to all runners. Santa Cruz, Ca is our home base and we are truly appreciative.
From: James C., May 2009

Comments: I love getting new shoes here because almost everything is cheaper than anywhere else both online and off. Thanks Running Warehouse!
From: Derrek L., May 2009

Comments: I supposed you get a lot of these but I wanted to say thank you for your wonderful service. Due to a miscommunication regarding sizing I received a shoe that was too small. In conversation with the nice young woman on the phone she helped me find a replacement shoe and sent it out immediately. I am waiting now for the shoe, but I wanted you to know that the free shipping and return policy you have in effect will keep me coming back. I'm retire and on a fixed income and the little things start to really matter. So thank you for you great service...
From: William L., May 2009

Comments: Being stationed in Europe has made it difficult to find specilized running stores that have a wide array of shoes and size. I just wanted to thank the staff at Running Warehouse for providing the best prices and best selection of running shoes found anywhere. You have allowed my family and I to continue our passion of running. Lets just say I have ordered enough to put somebody's kid through college.
From: DeLeon Family, May 2009

Comments: To all at the Running Warehouse,   I have been running competitively for about 15 years now and I have never come upon a store or website which so closely met my needs. Finding the right clothing to look like a competitive runner these days can be tough. Even going into the endless amounts of specialized running stores in the NYC area is no comparison to the selection of the Running Warehouse. I love the option to single out the competition gear vs everyday running essentials. Not being able to find any of these items in local stores really makes sizing difficult so the free shipping both ways is essential!! This is the only website I see doing anything of the sort with shoes and apparel! As soon as I saw the numerous category's the racing shoes were broken down into I knew this would be my new go to site for all of my running needs. Thank you!
From: Adam W., April 2009

Comments: I just wanted to say how greatful I am that I found Running Warehouse! I just placed my 2nd order in the past two weeks. The selection is incredible and the free shipping is unheard of! It will keep me coming back!
From: Kathy, April 2009

Comments: Dear Running Warehouse Team, In the last 3 weeks, I've ordered a couple of things from your great site, after having been bitten by the running-bug :-) Everything was perfect - from your great online staff who responded to my emails within a couple of minutes, to your competitive prices to the speedy delivery. I will come back to your store for some more shopping soon.
From: Stephanie, April 2009

Comments: I have been extremely impressed and pleased with Running Warehouse. I have ordered three times already, and each order was delivered promptly and correctly. The one exchange I made (I ordered the wrong size) was handled expertly and promptly. Running Warehouse's prices are fair, if not the best, and I have been referring this store to everyone I know who enjoys running and/or exercising.
From: Bill G., April 2009

Comments: I am a first time customer and I just wanted to say thanks. I was impressed by how quickly I got my running shoes and that it included a return label in case it did not fit. I will definitely refer you to other people and will buy from you again.
From: Jose S., April 2009

Comments: I have been ordering running shoes off the internet for several years from other suppliers and just recently started ordering from you guys. I just wanted to say that your selection, pricing and customer service is the best I have found; and I will use my new shoes to kick myself for taking so long to find you!!!
From: Brian, R., March 2009

Comments: Your online store has the best shoe descriptions ever! You go way beyond the usual "neutral/stability" categories. The in depth descriptions including width and sizing are very helpful!
From: Catherine W., February 2009

Comments: WOW!! ordered my new running shoes less than 24 hrs ago and I have already received them (free ground shipping) and completed a 5 mile test run. You have a fantastic operation including the latest models and great prices which are less than my local running stores and many do not even have the newest models yet. Thanks much!!!
From: Chris C., February 2009

Comments: This site has provided by far the best athletic customer service I have ever dealt with. The selection is impressive, the prices are beyond compare, and the complimentary 2nd day shipping is unbelievable. I couldn't imagine why anyone would get their shoes from anywhere else. This is the third pair of shoes I've purchased here, and once again I am completely satisfied.
From: Briton C., February 2009

Comments: Hello! I just wanted to say thank you for excellent products and prices. Running Warehouse is my only place to purchase all gear I need for running.
From: Valerij P., February 2009

Comments: I just want to say thank you for your tremendous service. I recently stumbled upon your website while looking for a pair of Mizuno shoes. I was amazed by not only your pricing, but the high level of service. I have quickly become a repeat customer; time and time again. I also want to thank your customer service representatives for their excellent service and running knowledge. You represent SLO very well and I look forward to referring other runners to your services, without reservation. Any plans for a customer referral, or rewards, program? Thanks so very much.
From: Andy S., February 2009

Comments: I just wanted to say THANK YOU! I've been shopping online for years, and placed my first order with you guys a few weeks ago. The price on the shoes was great, the shipping fantastic. The only problem...I ordered the wrong size. With the return label provided, I sent them back and got the exchange done in no time. Like I said, this is the best experience I've ever had! Thank you! You've got a new lifelong customer.
From: Aaron S., February 2009

Comments: My wife and I recently learned about Runningwarehouse.com and are complete fans! In the past two or three weeks we have placed four orders with your company…all transactions were completed smoothly and shipping was fast. You have made us lifelong customers…I won’t ever need to buy any running equipment anywhere else.
From: Benjamin P., January 2009

Comments: I wanted to comment on the excellent and fast service from Running Warehouse. It was my second purchase items online at the RW and I have been amazed at how fast they arrive. I am living in far away from you, and my items still arrive within 2 business days. The tracking information provided is extremely helpful too. I have already told many friends of mine about your store, because as a woman runner, it's very difficult to find any goods in my area. Thanks.
From: Anonymous, January 2009

Comments: I ran across your site while browsing one day and I am totally amazed at the deals you have! After looking around further I realized the shipping was also an amazing deal--FREE! I'll definitely be continuing my shopping here in the future!
From: Jessica S., January 2009

Comments: Hello from Michigan, I came across your store while Christmas shopping and will definitely continue to choose you for running gear for my family of runners. I am extremely pleased with the free 2 day shipping and free return shipping. This service allowed me to purchase items when I was unsure of the size I needed and could compare sizes and features of running gear with confidence. The communication and customer service when I returned a package was immediate as was my credit refund to my credit card. I will recommend you to our runner friends. Thank you for excellent products, prices, and customer service!
From: Cynthia M., January 2009

Comments: Best on-line prices, best shipping, and best returns bar none. No reason to shop anywhere else!
From: Alan J., January 2009

Comments: You guys continue to amaze me with the incredibly easy site layout, great selection, great prices, amazing shipping, and top notch customer communication. You are my go-to location for all running needs!
From: Alex N., January 2009

Comments: Hello, I've recently ordered some products from your shop. Today I recieved my goods and everything was in great shape! All new, and packed in the original boxes AND the color and size I had ordered! I've had some bad experiences with online shopping and that is why I was a little sceptical about placing an order once again. I was surprised by the professional way of handling my order and therefore I want to let you know that I am glad I found out about your site! I will order more goods from your store from now on and have already told many guys at work about your store!!
From: Peter B., December 2008

Comments: Your product selection and customer service is great! I've just received my order in faster time than in would have taken for me to search the local running stores.
From: Carol M., December 2008

Comments: I ordered running gear for my son and had the package less than 2 days after the order was made. Excellent service.
From: Deborah D., December 2008

Comments: This is by far the best source for running gear online. You can't beat the prices and the orders are always on time. I ordered something for a race with less than a week till the race and my order came in promptly. I usually just go to my local running shop to find what I like and then order it from Running Warehouse. Great store!
From: Tim N., November 2008

Comments: Running warehouse is my favorite place to purchase all my running gear. It is the best website for running clothing. I am hooked to your site and check it out at least once a week.
From: Liz G., November 2008

Comments: I was extremely satisfied with my overall buying experience. The tracking information provided was extremely helpful. I will definitely purchase from the Running Warehouse again.
From: M.R. Briggs, November 2008

Comments: I would like to thank you folks for excellent customer service. I have purchased shoes and clothing from you and experienced nothing but the best turn-round service times as well as excellent return service and prompt refunds. I'll continue to shop with your organization for as long as your in business. Thanks a million!
From: Anonymous, November 2008

Comments: I just wanted to say I've had a great experience with your website so far. I've only ordered one thing and just placed my second order, but have had lots of good feedback from other runners. (In addition to my first order which came very fast) Pricing is great - beats the local running stores that I frequently shop with. The thing that I appreciate most is the fast order turnaround time - 2nd day shipping is what keeps me coming back. (I do a lot of research on various running products, so I tend to look for a while before making a purchase). I just wanted to show my appreciation for your site!
From: Mel, November 2008

Comments: I have ordered many pairs of running shoes with you. I do not normally write or contact companies outside of purchases with them unless they are extraordinary. (either positive or negative) The ease, professionalism and service in all areas of ordering and product delivery is 110% commendable for Runningwarehouse.com. I hate ordering with any other company. Keep up the exemplary work! Kudos!
From: Noah G., October 2008

Comments: The selection and prices at Running Warehouse are incredible on their own, but I have never seen this level of customer service from a company. I do a lot of shopping via the internet and Running Warehouse is the most devoted to customer satisfaction that I have ever come across. Thanks guys - I will never buy shoes or running gear anywhere else.
From: A.B., October 2008

Comments: I found your website recently and saw your price a pair of shorts I wanted and they were comparable with other stores. But was so impressed with the total service your company provides. I have already made a couple of orders and received them on time and a at a great price. Thanks guys!
From: Nick M., September 2008

Comments: I have recently taken up running. While recovering from thoracic surgey to remove a large tumor from my chest cavity in Feb. of 08 I began walking to aid in my recovery. One thing lead to another and the next thing I know a very good freind talks me into registering for the Rock n Roll San Antonio Marathon. I am in week 8 of my training now and needed a large capacity water belt. I am 42 yrs old and until now have never ordered anything via the internet. Running Wharehouse has added to my ispiration by assisting me, a rookie runner with great products, accurate info, and quality service to the customer. Thank you!!!
From: Trey T., September 2008

Comments: WOW! I've been looking all over the internet world for a set of sprinting spikes, everything from Nike Superfly G5's and R2's to Powercats (mostly on Eastbay) and no one has ANYTHING in stock!!! I was shocked at the phenomenon because I've been checking to see if they were in stock for weeks, probably two months and still no sign. I came across Running Warehouse and it was a beauty. The website itself explains its quality. (kudos for the site!) and they had the Nike Zoom Ja for a cheap PRICE! it sells for over $100 at other locations and begins at $80 for the starting bid on eBay. So this is definitely the best place to go! I was hesitant about the "in stock" sign as websites and companies tend to be inaccurate with their numbers. But I've got to say, Running Warehouse is by far the best place to get your running needs and can be fully trusted.
From: Steve W., September 2008

Comments: I have become a huge RW fan recently. All three of my recent running orders arrived in exactly 2 business day from the West Coast to upstate NY! Sure puts the big boys down at Road Runner Sports to shame! Your new shoe prices are superb and that free 2 day upgraded shipping are hard to beat anywhere else. You can bet I've told a lot of my running friends and I even posted a recent positive comment on the Runner's World shoes forum. Hey, with the rising costs of most new running shoes of late due to related higher oil prices paying the full retail price (MSRP) nowadays just no longer makes sense (cents $$$).
From: David W., September 2008

Comments: I just wanted to comment on the excellent service from Running Warehouse. I just started to purchase items online at the RW and have been amazed at how fast they arrive. I am overseas using an APO address and the items still arrive within 5 business days. Also, I compared numerous running items with other online stores and realized that the RW is must cheaper and has better services. Thanks RW.
From: Wayne, September 2008

Comments: I just received my jacket today - wow, that was fast. I buy a lot of stuff over the internet and have to say that Running Warehouse has the most incredible customer service coupled with the best values that I have ever encountered. Thank you again.
From: Dave M., September 2008

Comments: Just received my first order from Running Warehouse, and wanted to comment on the great service, price and fast shipment you provide. I am trying to get back into running after a 20 year layoff and now that I have found your store I see no reason to shop anywhere else.
From: Scott G., September 2008

Comments:Running Warehouse, I thought I would write to thank you for first class service. I received my order today, only 2 days after ordering - fantastic! The order arrived in perfect condition and the trainers and insoles inside are just what my wife and I wanted. I shall certainly be shopping from you again in the future.
From: Howard C., August 2008

Comments: Hello, As an avid runner and cyclist I recently discovered your company and ordered some items online (everything was great). I more recently examined your learning center and found that you will examine an individual's gait and recommend shoes--I hope to take advantage of this service. As an athletic trainer and consumer I believe your company is a refreshing change from the norm. I appreciate your willingness to give sound advice based on one's biomechanics. So far I have found the service to be fantastic. Please keep up the good work.
From: Bill P., September 2008

Comments: Just wanted to let you know how pleased I have been with every order I have placed from Running Warehouse! The items I've ordered have always been great and the delivery is unbelievable! I just ordered a water bottle belt on Monday and it arrived today at noon. That is fast! Plus I don't have to pay for shipping which a great bonus. Keep up the great work and I will continue to check your site first for my running supplies!
From: Brenda L., August 2008

Comments: I wanted to let you know that my first purchase from Running Warehouse was great - the price was great, the shipment came quickly (and was free), and you provided return postage in the event that the shoes did not work out. The shoes are great and I won't be returning them, but I want to tell you it was nice doing business with you. Thanks.
From: Jennifer S., August 2008

Comments: This is why I'll be a Running Warehouse customer for life. You guys have this whole customer experience thing figured out better than 99% of any company in the world. Please share this with the owners and your co-workers that the small little things like proactive communication and 10% off pay off ten-fold down the road. But why am I telling you guys...you're the Zen masters of customer service.
From: Gary G., August 2008

Comments:Hi Running Warehouse, Just a quick thank you & note to let you know how impressed I was with my recent Running Warehouse experience as a customer. My order was processed efficiently, I was provided with effective updates regarding my order status & I was able to track the whereabouts of my shoes at any stage throughout the order lifecycle. My shoes also arrived as per the estimate date on my purchase order. The customer service staff where very friendly & helpful. Well done Running Warehouse!! Many thanks,
From: Alex F., August, 2008

Comments: I don't know how to thank you for the help. I have and will continue to recommend Running Warehouse to anyone I can think of. You beat everyone else in price, service, shipping, returns and now the gait analysis....WOW. Anyway, thanks so much.
From: Clint N., 2008

Comments: I wanted to share my opinion about your company. You have the most relaxed, patient, and helpful associates of any online company I have ordered from, and that's a lot of companies. It's a pleasure speaking with your reps and I like the fact that they don't try to upsell other products. Your prices are fantastic and your shipping policy is great. I'm going to tell my friends about your company and I'm sure they will have the same positive experiences that I have had. Please don't change anything as you grow.
From: Marilyn L., July 2008

Comments: Thank-you so much! I truly enjoy ordering from your company. I love the free shipping on orders and returns, the fast service, your timely emails to let me know what's going on and the good prices on your clothing. It's a nightmare to try on sports bras or do any kind of shopping with little ones, so I am so grateful for the ease of shopping that your company provides. It leaves me more time for what I enjoy the most-running and spending time with my kids!
From: Tamara C., July 2008

Comments: Dear staff, Thank you very much for my order. I received my shipment today as scheduled and everything is in perfect order. It has been a pleasure doing business, especially with your store offering 2nd day air service as well as free return shipping in the event it is needed. I will reccomend your store to my friends and will shop with you again for any of my fitness needs.
From: Michael S., Bastrop, TX. July 2008

Comments: I just want to comment on your excellent service. I only needed one pair of my favorite socks. I ordered and received them within 2 days, no shipping, no tax. I also appreciate that you include a return label and free return shipping if necessary. Running Warehouse will be my first online stop when shopping for running/workout gear.
From: Kathy S., July 2008

Comments: Hi:) I just wanted to say that I really appreciate the service I've gotten recently on two separate occasions ordering from your website. Both of my orders were processed promptly and I received them within two days after shipping. Your products are offered at very resonable prices and shipping is free! Also, the last order included a free gift (shopping bag). I wish every online company was as efficient and customer friendly as yours. Thanks so much!
From: Alexandria M., July 2008

Comments: You are one of the best on-line companies I've ever ordered from. You provide great customer service on the phone and super fast shipping (1 and a half days ) to my door. The shoes fit great and I'll be happy in them for awhile. Thank you to everyone that works at runningwarehouse.com. You guys and girls have a great company !!!!!!!!!!!!!!!!
From: Scotty, July 2008

Comments: I just wanted to say thanks for your business! You guys are by far the best running store to buy from in every aspect. I love the 2 day shipping, free return shipping, great selection for the more serious runners, consistently low prices, and clean layout of the site. I have recommended your store to numerous people and purchased from you guys many times myself. Keep up the superb work! PS: Please get the new Nike flats and spikes in stock soon!
From: Daniel M., July 2008

Comments: Dear Runningwarehouse, I just wanted to thank you for your excellent customer service. This is my first return and I am impressed at how quickly you were able to process my request. I've ordered several pairs of running shoes from your site and had nothing but positive experiences every time -- in fact, your store is probably the best internet vendor I have dealt with. Thanks again, and keep up the great work,
From: Manuel L., June 2008

Comments: Hi, Just a quick thanks and to let you know I received my package this morning. Thanks for the great service and speedy delivery. I have passed your details onto some of my work colleagues as they were marvelling at the speed at which everything arrived. Thx again!
From: Kate H., June 2008

Comments: I live in Los Angeles and have many running stores close to my house, but I only order from Running Warehouse. They have the best service, great selection and fastest shipping. I ordered 4 pairs of shoes on Thursday, one day later at 11am I had them delivered at no charge to my door. You are the best!!! P.S. I love Pearl Izumi, please keep them in your selection, they are the best running shoes.
From: Oliver F., June 2008

Comments: Hi there, This is just a short message. My shoes have arrived and fit perfectly. Usually I don't write reviews, but in your case I have to give you a real positive feedback. The purchase experience: order, payment, shipment and customer services at runnigwarehouse are outstanding!! Keep up the good work. I will definitely recommend your store to my friends.
From: Bernd N., June 2008

Comments: I received very genuine service through and through. I appreciate the immediate response and friendly service. Also, great product assortment and prices. Thank you.
From: Michael T., June 2008

Comments: Thank you so much for fantastic customer service! It is so refreshing to talk to pleasant people! I feel so lucky to find a company that has great prices and a great attitude! Keep it up!
From: Judith D., June 2008

Comments: Every comment on this page is totally accurate...I live 140 miles from the nearest specialty running store and I need an on line service which is quick..allows you to run in the shoes..and then easily return them. I try to just run on a treadmill before heading out the door to the road but sometimes the only way you can really tell is if you run on the surface you will primarily run on....in the words of TINA TURNER..RUNNING WAREHOUSE IS SIMPLY THE BEST!!! P.S. They dont charge you 40 bucks a year to be a VIP customer like Road Runner Sports and they don't try to add to your order by asking if you need socks, etc.
From: Derry L., June 2008

Comments: With gas prices so high, it is too expensive for me to drive into the city to get my PowerBar Carb Gels. Not only can I get them at a great price through your site, but they are delivered at no charge to my home! Thanks for the great service!
From: Karen S., June 2008

Comments: Just saying thanks! Runningwarehouse.com is HANDS DOWN the best merchant on the web....I love shopping with your company! You always have the best prices, great selection, fastest shipping and delivery, wonderful customer service, easiest return system, and accurate product descriptions. I highly recommend you, and will continue using RW for all further transactions. Keep up the great work!
From: Veronica, June 2008

Comments: Thanks very much. You guys are awesome. I really like your website and even more so the customer service you provide. I called your toll free number the other week with a question and your staff on the phone was also excellent…very friendly and helpful. Definitely the way customer service should be. Tell your boss to give everyone a raise. =) Cheers
From: Shawn B., June 2008

Comments: I ordered a pair of running shorts yesterday morning and I have them in my hands today! You guys are amazing. I'll definitely be ordering again.
From: Patrick R., San Francisco, CA, June 2008

Comments: I have to say: you guys at running warehouse are awesome! By far THE best service of any vendor I have worked with in a long time. Thanks!
From: David N., Davidson, NC, May 2008

Comments: Why would anyone ever shop anywhere else? You guys are the best, you do not disappoint. I tell everyone I know about your great prices and customer service. It's not often (never) that I thank someone that I purchase from, but I feel like I should thank you for providing such a great service to us runner types.
From: Dana C., May 2008

Comments: Hi, Just wanted to thank you for my first purchase. I appreciated your pre-sales help and fast shipping. Got my new Asics 1130 today, right on time, and already took them out for a 5K run. Really like them. Thanks again!
From: Mark B., Seminole, FL, May 2008

Comments: Thanks guys/girls. Running Warehouse is the most efficient, friendly and accommodating organization we have ever dealt with. Julie wore the pink Nimbus to the Gym yesterday, and in addition to many admiring comments from her colleagues she says that the shoes were fantastic. They will get their first "run" on Sunday when Julie will have her weekly 10km road run.
From: Matt T., May 2008

Comments:You guys are the best. I love shopping with you. Fantastic customer service. You have a customer for life. Many thanks!
From: Bruce G., May 2008

Comments: Wanted to thank you for stellar customer service and efficiency. Placed my order 4/24 and it was on my doorstep before 10am on 4/25. I called with a question this morning and my call was answered by a live person on the 2nd ring and that person handled my call to completion and was able to do a bit of research for me, which was much appreciated! I'm only sorry that I can't remember her name. This is my first experience with your company and you can bet that I will return and bring my friends!
From: Carrie H., April 2008

Comments:I recently ordered two pairs of running shorts and needed to return and exchange one of them that didn't fit. I appreciate the way Running Warehouse handled the entire transaction - from providing a free return mailer, no extra handling charge, the ease of paying the price difference, etc. I will look to your company first for my future running needs.
From: Bill L., April 2008

Comments: I would like to thank you for the way you do business. I really appreciate being able to return a product for a substitute. The speed that you turn around the shipping etc. is something that a lot of businesses on the Internet and elsewhere should emulate. Thank you for your good service.
From: Darwin D., April 2008

Comments: You guys are the best at sending and receiving back orders that don't fit, etc.   I cannot tell you how great you are to deal with and how easy it is!   I am telling all my running buddies to try you guys out because you are so user friendly!  Thanks for all you do!   The free shipping and free return shipping is excellent!!!!
From: Marci T., April 2008

Comments: I just received my order and I'm happy with the service I received and the timely manner in which my order was delivered. I am now spreading the word that the runningwarehouse is the site to use when ordering new shoes. Thanks for making my day!
From: Liz H., March 2008

Comments: Hi my name is Joel and i recently placed an order with you guys and I just wanted to say that I really appreciate your business. This isn't the first time I have ordered from RW, but the way the site is set up makes it very simple to place an order and the shipping is great. The prices are fantastic also. I really enjoy your site and recommend it to all my friends and they have even ordered them items from your website. Well, I was just so happy that I just wanted to let you know that I think your services great.
From: Joel F., March 2008

Comments: Hello, I just wanted to thank all you at Running Warehouse. Everytime I have had a question everyone has been nothing but extremely helpful and my questions have always been answered. The shipping is very quick and I appreciate everything. Thank you!
From: KW, March 2008

Comments: I have been an avid runner for 6 years, a 3-time marathoner, 6-time half-marathoner and have countless other races under my belt. In other words – I love to run, and I love to shop for running “stuff”. I found your site while looking for my model running shoe – the Trinity Premier KFS Reebok. I chose your store because of the 2-day shipping and free return shipping. I added the free water bottle and 3 Nathan belt flasks. My order was placed at 4:30EST on Tuesday and I wore my new shoes for a training run today, Thursday, at 4pm. THANK YOU. I am recommending your online store to everyone, and gave you kudos on my running blog. I wish you many years of success and you have a new, loyal customer!
From: Kathryn L., March 2008

Comments:I just to say thanks for sending me my order. You provide great service & delivery. I will definitely be ordering from you in the future & recommending you to friends.
From: Jason, February 2008

Comments: I just wanted to say thank you for your fantastic service! Great prices, timely shipping... can't beat it. I can say I will definitely order from you again and recommend you to everyone I know!
From: Katie, February 2008

Comments: I received shoes yesterday. I ran this morning. They are fantastic!! Plus I saved money!!??! Thank you all so very much!!
From: PH, February 2008

Comments: Wow...great prices and service; fast delivery... This is one of the best online experiences I've had with a retail vendor.
From: Patrick B., February 2008

Comments: Hi, I had returned a pair of running shoes I'd bought from you because I needed one width up for a proper fit. Running Warehouse was great, and my new pair fit perfectly. Thanks for your great online store, selection and service, and extremely user-friendly return policy I'll certainly return to your store, and recommend you to my family and friends. Sincerely,
From: George B., Oakville, CT, February 2008

Comments: I just wanted to say thank you for the excellent experience. This is by far the fastest shipping I have ever received from a company online and the communication was speedy and excellent as well. I look forward to doing future business with you. Thank you for the great products at great prices with the speediest shipping possible!!
From: Jon M., February 2008

Comments: Hi, just a short email to advise that I received my shoes on Wednesday afternoon (AEST). They are perfect! Thank you so much. I'll be recommending you guy's to my friends. Running Warehouse is very professional and reliable. Thanks again.
From: Matt G., February 2008

Comments: Hi. My name is Rich and I recently ordered a pair of Salomon trail shoes from you guys. I just wanted to drop you a quick note and say how pleased I was with your service and the item I purchased. I have dealt with a few of the other online running companies and was always disappointed. I know everyone is always complaining about something so I would like to say nice job. You have gained a new customer. Thanks again!
From: Rich T., January 2008

Comments: Thanks for the goods! Excellent service, I've forwarded your web address to all my fitness friends! Will be doing business again soon.
From: Damien, January 2008

Comments: I received my package yesterday...and only 2 days after I placed my order. Awesome responsiveness! This is my second order with RW and both experiences have been excellent...both from a price and customer satisfaction point of view. I certainly plan to continue doing business with you folks. Keep up the good work!
From: Nick Z., December 2007

Comments: I think your site is amazing. Nicely laid out with useful info, easy to compare shoes with the little chart you have for each. The prices are great and I received the shoes so quickly! From CA to NY in under 48 hours, amazing. I am happy with my purchase!
From: Colleen M., December 2007

Comments: I just ordered two pairs of shoes this past Friday, the 30th, very late in the afternoon, in fact after 5pm local time on the east coast. I received them already here in Bradenton FL mid-day today, 3 December. I just wanted to write and tell you that I am VERY impressed with your response time! I don't think I have ever gotten this kind of quick service, and especially considering that there was a weekend right in the middle of this! Very impressive! Thanks and Happy Holidays!
From: William M., December 2007

Comments: Not that Vallejo is a million miles away from SLO but I really like ordering from you in the morning and having it the next day. Thanks and keep up the good work!
From: Jim R., Vallejo, CA, November 2007

Comments: Hi! I just wanted to drop a quick note to you folks to let you know how happy I am with a shoe purchase that I recently made with you. Great product, very reasonably priced and, fast, FREE SHIPPING! I'm thrilled with the service and I will be back. Thank you!
From: Mike D., November 2007

Comments: Hello Running Warehouse Folk. Just wanted to tell you that I have never been more impressed with service and delivery from any other site I've ordered from. The fact that I ordered these shoes 'yesterday' and they arrived on my desk today...is honestly the most impressive customer service I've EVER had. I will most definitely be a returning customer!!!!!!!!!!! Thank-you and Happy Holidays!
From: Christina W., November 2007

Comments: Got my shoes, awesome service, great price. I would rate you among the best! Thank you very much.
From: JB, November 2007

Comments: You guys have the very best customer service I have ever seen! Kudos to you!! I will always look to Running Warehouse for running items. Thanks for being so customer service oriented!
From: Lee C., November 2007

Comments: Hello Thank you for my order, which arrived on Monday ahead of schedule This is the first time I have purchased from you, and I would just like to compliment you on your excellent customer service and communication (not to mention great prices) - some of the best I have experienced in an online transaction.
From: Chris, November 2007

Comments: Hi, I just wanted to say thank you very much. I received my order yesterday, just two days after placing my order. I could not believe how fast it was. And the product I ordered was perfect, exactly as detailed on your website. Your price was great and the shipping was free and fast. I am planning on ordering more. Please keep up the good work, you're the best on the web :)
From: Cassandry Y., "A very satisfied customer," October 2007

Comments: Hi! I just wanted to say how impressed I am with your website and customer service. You have tons of helpful information on your site that is easy to read and find. Very intuitively laid out. I just received my first order from you and I will definitely be back again. The great communication after the order was placed and the free fast shipping is awesome. When I placed the order, I wasn’t aware of your free return shipping! Not that I’m returning what I ordered, but that is a real incentive to order online. I’m in the market for some shoes, so I’ll be back! Thanks again for a very pleasant shopping experience!
From: Sara H. October 2007

Comments: You guys are great. I received my order in 48 hr. as promised. Unheard of!
From: Craig C., October 2007 P.S. I'll be back!

Comments: To whom it may concern: I have had trouble finding the shoe of my needs in my size locally, so I thought I’d see what’s available on the net. I was very pleased by the comprehensiveness of your site, its ease of use and your timely response to my order. The service, overall, is 5-star! Thanks.
From: John G., Baltimore, MD, October 2007

Comments: Hello to Everyone.... I received the item this morning... quite impressed by the quick shipping and the quality of items. Thank you very much.... you've got a new loyal customer.... Keep up the good work and great prices.... :) Regards
From: Mohit D., October 2007

Comments: Hi I just received my order so i wanted to thank you for your great service Keep the good work up and I really look forward to dealing with you guys again. Thank you and God bless.
From: Adam, October 2007

Comments:Wow! That was fast. I just received my order and everything was perfect. EXCELLENT first impression. I will be recommending your company to everyone here at the University.
From: Langston, October 2007

Comments: Just wanted to let your staff know that my new running shoes came in with speedy shipping. (comp water bottles proudly advertises your site all throughout Eastern Kentucky University), I have referred you to my friends whom have already placed an order for the xtc north face trail running shoes and will continue to shop exclusively through the running warehouse. Please continue to provide the great service and price. YOU ROCK.
From: Adam C. G., October 2007

Comments: Running Warehouse, This is the first time I have ever used your store to purchase shoes. As of now, we will do all of our online purchases through your store. I have been in the Navy for 26 years, our oldest daughter is in the US Marine Corps and our youngest daughter is in her second year at the Naval Academy. My wife has supported me in our service to our county for 24 years. When you worked with us to ship the shoes to our daughter, you gained a new loyal customer. We consider it a privilege to serve our country and by you recognizing our service, you have shown the same loyalty. Thanks,
From: v/r Jerry and Mary C, CDR US Navy, USS ESSEX

Comments: To all the Running Warehouse Team, Thank you all for an outstanding service and website. Please keep up the good work! Sincerely, from a Super Happy Customer
From: Nadia B., September 2007