International Ordering Frequently Asked Questions

How can I order?

You may order via our secure online ordering system or you may send your order request via email to info@runningwarehouse.com. Our Customer Service Department is open for phone orders 6 days a week. You may call Monday through Friday between 9:00 am PST and 5:00 pm PST and Saturdays from 12:00 pm PST to 5:00 pm PST. If you would like to place a phone order please call our local telephone number +805 540 7905.

How can I pay?

You may pay with MasterCard, Visa, Discover, American Express or PayPal. Please note that Running Warehouse may require additional information from you before we can process your order.

What happens if I don't receive my package?

All of our international shipments are covered by insurance that guarantees that Running Warehouse will replace packages that are lost or damaged during transit.

What if something doesn't fit or I change my mind?

You are welcome to return or exchange any items purchased from Running Warehouse. The products must be returned in the same condition they were received. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Running Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Will I have to pay any taxes or import duties?

There are no U.S. taxes. However, you will be responsible for any additional customs, handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

What happens if I refuse or abandon my order?

Running Warehouse cannot issue credit for international packages that are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Running Warehouse strongly recommends that you check with your local government agency to determine the extent of such charges prior to purchase. Running Warehouse cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Ship-To Prohibitions

Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Running Warehouse will not process any order that specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.