International Ordering Information


International Ordering Information

How can I order?

You may order via our secure online ordering system or you may send your order request via email to Our Customer Service Department is open for phone orders Monday through Friday between 6:00 am PT and 6:00 pm PT, and Saturdays and Sundays from 8:00 am PT to 4:00 pm PT. If you would like to place a phone order, please call our local telephone number +1 805 548 2003.

How can I pay?

Running Warehouse accepts payment by credit card (MasterCard, Visa, Discover and American Express), PayPal, wire transfer and Western Union. All orders are processed in USD currency. If a credit card is used for the purchase, the issuing credit card company will bill the charge in your local currency at the current exchange rate.

In an effort to protect the security of our customers, authorization information may be required for international purchases. The authorization process is required for first-time payments, but subsequent orders using the same payment method are not subject to the authorization process. Any and all requested information will be included in the confirmation email you will receive within 1 business day of completing your purchase. International orders awaiting information are held for 5 days. Please reply to any requests at your earliest convenience to avoid processing delays or cancellation of the order.

What if something doesn't fit or I change my mind?

You are welcome to return or exchange any items purchased from Running Warehouse. The products must be returned in the same condition they were received. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Running Warehouse will refund the product cost only; shipping and customs fees are not refundable. Any customs duties and fees incurred by Running Warehouse when the package re-enters the United States will be deducted from your total refund.

Will I have to pay any taxes or import duties?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Running Warehouse strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase.

If any international order is refused upon delivery for any reason, all customs and duty charges will be billed to you by Running Warehouse. Once a package enters your country, these charges are not reversible whether the package is delivered to you or not.

Running Warehouse will not issue credit in cases where packages are not delivered due to non-payment of fees, refusal or abandonment.

Do you ship all products internationally?

Please note that some brands we carry may not be shipped outside of the United States. Prior to placing your order for a product, please read any shipping restrictions listed beneath the product description on the product page. If you need additional assistance, please email or call us at +805 548 2003.

Delivery Limitations

Running Warehouse reserves the right to prohibit shipment to any international or United States address that has a history of fraudulent orders or customs and delivery issues. If delivery to a hotel is requested, Running Warehouse will require the customer to assume all liability for the package upon proof of delivery. This will be requested in the order confirmation email. Running Warehouse will not be responsible for lost or stolen packages.