What Customers Say
We would love to hear from you Please fill out this form or email feedback@runningwarehouse.com
Comments: This is by far the best source for running gear online. You can't beat the prices and the orders are
always on time. I ordered something for a race with less than a week till the race and my order came in promptly. I usually just
go to my local running shop to find what I like and then order it from Running Warehouse. Great store!
From: Tim N., November 2008
Comments: Running warehouse is my favorite place to purchase all my running gear. It is the best website for
running clothing. I am hooked to your site and check it out at least once a week.
From: Liz G., November 2008
Comments: I was extremely satisfied with my overall buying experience. The tracking information provided was
extremely helpful. I will definitely purchase from the Running Warehouse again.
From: M.R. Briggs, November 2008
Comments: I would like to thank you folks for excellent customer service. I have purchased shoes and clothing
from you and experienced nothing but the best turn-round service times as well as excellent return service and prompt refunds.
I'll continue to shop with your organization for as long as your in business. Thanks a million!
From: Anonymous, November 2008
Comments: I just wanted to say I've had a great experience with your website so far.
I've only ordered one thing and just placed my second order, but have had
lots of good feedback from other runners. (In addition to my first order
which came very fast) Pricing is great - beats the local running stores that
I frequently shop with.
The thing that I appreciate most is the fast order turnaround time - 2nd day
shipping is what keeps me coming back. (I do a lot of research on various
running products, so I tend to look for a while before making a purchase).
I just wanted to show my appreciation for your site!
From: Mel, November 2008
Comments: I have ordered many pairs of running shoes with you. I do not normally write or contact companies
outside of purchases with them unless they are extraordinary. (either positive or negative) The ease, professionalism and service
in all areas of ordering and product delivery is 110% commendable for Runningwarehouse.com. I hate ordering with any other
company. Keep up the exemplary work! Kudos!
From: Noah G., October 2008
Comments: The selection and prices at Running Warehouse are incredible on their own, but I have never seen this
level of customer service from a company. I do a lot of shopping via the internet and Running Warehouse is the most devoted to
customer satisfaction that I have ever come across. Thanks guys - I will never buy shoes or running gear anywhere else.
From: A.B., October 2008
Comments: I found your website recently and saw your price a pair of shorts I wanted and they were comparable
with other stores. But was so impressed with the total service your company provides. I have already made a couple of orders
and received them on time and a at a great price. Thanks guys!
From: Nick M., September 2008
Comments: I have recently taken up running. While recovering from thoracic surgey to remove a large tumor from
my chest cavity in Feb. of 08 I began walking to aid in my recovery. One thing lead to another and the next thing I know a very
good freind talks me into registering for the Rock n Roll San Antonio Marathon. I am in week 8 of my training now and needed a
large capacity water belt. I am 42 yrs old and until now have never ordered anything via the internet. Running Wharehouse has
added to my ispiration by assisting me, a rookie runner with great products, accurate info, and quality service to the customer.
Thank you!!!
From: Trey T., September 2008
Comments: WOW! I've been looking all over the internet world for a set of sprinting spikes, everything from Nike
Superfly G5's and R2's to Powercats (mostly on Eastbay) and no one has ANYTHING in stock!!! I was shocked at the phenomenon
because I've been checking to see if they were in stock for weeks, probably two months and still no sign. I came across Running
Warehouse and it was a beauty. The website itself explains its quality. (kudos for the site!) and they had the Nike Zoom Ja for a
cheap PRICE! it sells for over $100 at other locations and begins at $80 for the starting bid on eBay. So this is definitely the best
place to go! I was hesitant about the "in stock" sign as websites and companies tend to be inaccurate with their numbers. But I've
got to say, Running Warehouse is by far the best place to get your running needs and can be fully trusted.
From: Steve W., September 2008
Comments: I have become a huge RW fan recently. All three of my recent running orders arrived in exactly 2
business day from the West Coast to upstate NY! Sure puts the big boys down at Road Runner Sports to shame! Your new shoe
prices are superb and that free 2 day upgraded shipping are hard to beat anywhere else. You can bet I've told a lot of my running
friends and I even posted a recent positive comment on the Runner's World shoes forum. Hey, with the rising costs of most new
running shoes of late due to related higher oil prices paying the full retail price (MSRP) nowadays just no longer makes sense
(cents $$$).
From: David W., September 2008
Comments: I just wanted to comment on the excellent service from Running Warehouse. I just started to purchase
items online at the RW and have been amazed at how fast they arrive. I am overseas using an APO address and the items still
arrive within 5 business days. Also, I compared numerous running items with other online stores and realized that the RW is
must cheaper and has better services. Thanks RW.
From: Wayne, September 2008
Comments: I just received my jacket today - wow, that was fast.
I buy a lot of stuff over the internet and have to say that Running
Warehouse has the most incredible customer service coupled with the best
values that I have ever encountered.
Thank you again.
From: Dave M., September 2008
Comments: Just received my first order from Running Warehouse, and wanted to comment on the great service,
price and fast shipment you provide. I am trying to get back into running after a 20 year layoff and now that I have found your
store I see no reason to shop anywhere else.
From: Scott G., September 2008
Comments:Running Warehouse,
I thought I would write to thank you for first class service. I received my
order today, only 2 days after ordering - fantastic! The order arrived in perfect condition and the trainers and insoles inside
are just what my wife and I wanted.
I shall certainly be shopping from you again in the future.
From: Howard C., August 2008
Comments: Hello,
As an avid runner and cyclist I recently discovered your company and
ordered some items online (everything was great). I more recently
examined your learning center and found that you will examine an
individual's gait and recommend shoes--I hope to take advantage of this
service. As an athletic trainer and consumer I believe your company is
a refreshing change from the norm. I appreciate your willingness to
give sound advice based on one's biomechanics. So far I have found the
service to be fantastic. Please keep up the good work.
From: Bill P., September 2008
Comments: Just wanted to let you know how pleased I have been with every order I have placed from Running
Warehouse! The items I've ordered have always been great and the delivery is unbelievable! I just ordered a water bottle belt on
Monday and it arrived today at noon. That is fast! Plus I don't have to pay for shipping which a great bonus. Keep up the great
work and I will continue to check your site first for my running supplies!
From: Brenda L., August 2008
Comments: I wanted to let you know that my first purchase from Running Warehouse was great - the price was
great, the shipment came quickly (and was free), and you provided return postage in the event that the shoes did not work out.
The shoes are great and I won't be returning them, but I want to tell you it was nice doing business with you. Thanks.
From: Jennifer S., August 2008
Comments: This is why I'll be a Running Warehouse customer for life. You guys have
this whole customer experience thing figured out better than 99% of any
company in the world. Please share this with the owners and your co-workers
that the small little things like proactive communication and 10% off pay
off ten-fold down the road. But why am I telling you guys...you're the Zen
masters of customer service.
From: Gary G., August 2008
Comments:Hi Running Warehouse,
Just a quick thank you & note to let you know how impressed I was with
my recent Running Warehouse experience as a customer.
My order was processed efficiently, I was provided with effective
updates regarding my order status & I was able to track the whereabouts
of my shoes at any stage throughout the order lifecycle. My shoes also
arrived as per the estimate date on my purchase order.
The customer service staff where very friendly & helpful.
Well done Running Warehouse!!
Many thanks,
From: Alex F., August, 2008
Comments: I don't know how to thank you for the help. I have and will continue to recommend Running
Warehouse to anyone I can think of. You beat everyone else in price, service, shipping, returns and now the gait analysis....WOW.
Anyway, thanks so much.
From: Clint N., 2008
Comments: I wanted to share my opinion about your company. You have the most relaxed, patient, and helpful
associates of any online company I have ordered from, and that's a lot of companies. It's a pleasure speaking with your reps and
I like the fact that they don't try to upsell other products. Your prices are fantastic and your shipping policy is great. I'm going to
tell my friends about your company and I'm sure they will have the same positive experiences that I have had. Please don't
change anything as you grow.
From: Marilyn L., July 2008
Comments: Thank-you so much! I truly enjoy ordering from your company. I love the free shipping on orders and
returns, the fast service, your timely emails to let me know what's going on and the good prices on your clothing. It's a nightmare
to try on sports bras or do any kind of shopping with little ones, so I am so grateful for the ease of shopping that your company
provides. It leaves me more time for what I enjoy the most-running and spending time with my kids!
From: Tamara C., July 2008
Comments: Dear staff,
Thank you very much for my order. I received my shipment today as
scheduled and everything is in perfect order. It has been a pleasure doing
business, especially with your store offering 2nd day air service as well
as free return shipping in the event it is needed. I will reccomend your
store to my friends and will shop with you again for any of my fitness
needs.
From: Michael S., Bastrop, TX. July 2008
Comments: I just want to comment on your excellent service.
I only needed one pair of my favorite socks. I ordered and received them within 2 days, no shipping, no tax.
I also appreciate that you include a return label and free return shipping if necessary.
Running Warehouse will be my first online stop when shopping for running/workout gear.
From: Kathy S., July 2008
Comments: Hi:)
I just wanted to say that I really appreciate the service I've gotten recently on two separate occasions ordering from your website.
Both of my orders were processed promptly and I received them within two days after shipping. Your products are offered at very
resonable prices and shipping is free! Also, the last order included a free gift (shopping bag). I wish every online company was as
efficient and customer friendly as yours. Thanks so much!
From: Alexandria M., July 2008
Comments: You are one of the best on-line companies I've ever ordered from. You provide great customer service
on the phone and super fast shipping (1 and a half days ) to my door. The shoes fit great and I'll be happy in them for awhile.
Thank you to everyone that works at runningwarehouse.com. You guys and girls have a great company !!!!!!!!!!!!!!!!
From: Scotty, July 2008
Comments: I just wanted to say thanks for your business! You guys are by far the best running store to buy from
in every aspect. I love the 2 day shipping, free return shipping, great selection for the more serious runners, consistently low
prices, and clean layout of the site. I have recommended your store to numerous people and purchased from you guys many
times myself. Keep up the superb work!
PS: Please get the new Nike flats and spikes in stock soon!
From: Daniel M., July 2008
Comments: Dear Runningwarehouse,
I just wanted to thank you for your excellent customer service. This
is my first return and I am impressed at how quickly you were able to
process my request. I've ordered several pairs of running shoes from
your site and had nothing but positive experiences every time -- in
fact, your store is probably the best internet vendor I have dealt
with.
Thanks again, and keep up the great work,
From: Manuel L., June 2008
Comments: Hi,
Just a quick thanks and to let you know I received my package this
morning.
Thanks for the great service and speedy delivery. I have passed your
details onto some of my work colleagues as they were marvelling at the
speed at which everything arrived.
Thx again!
From: Kate H., June 2008
Comments: I live in Los Angeles and have many running stores close to my house, but I only order from Running
Warehouse. They have the best service, great selection and fastest shipping. I ordered 4 pairs of shoes on Thursday, one day later
at 11am I had them delivered at no charge to my door. You are the best!!!
P.S. I love Pearl Izumi, please keep them in your selection, they are the best running shoes.
From: Oliver F., June 2008
Comments: Hi there,
This is just a short message. My shoes have arrived and fit perfectly.
Usually I don't write reviews, but in your case I have to give you a real positive feedback. The purchase experience: order,
payment, shipment and customer services at runnigwarehouse are outstanding!! Keep up the good work. I will definitely
recommend your store to my friends.
From: Bernd N., June 2008
Comments: I received very genuine service through and through. I appreciate the immediate response and friendly
service. Also, great product assortment and prices. Thank you.
From: Michael T., June 2008
Comments: Thank you so much for fantastic customer service! It is so refreshing to talk to pleasant people! I feel
so lucky to find a company that has great prices and a great attitude! Keep it up!
From: Judith D., June 2008
Comments: Every comment on this page is totally accurate...I live 140 miles from the nearest specialty running
store and I need an on line service which is quick..allows you to run in the shoes..and then easily return them. I try to just run on
a treadmill before heading out the door to the road but sometimes the only way you can really tell is if you run on the surface
you will primarily run on....in the words of TINA TURNER..RUNNING WAREHOUSE IS SIMPLY THE BEST!!!
P.S. They dont charge you 40 bucks a year to be a VIP customer like Road Runner Sports and they don't try to add to your order
by asking if you need socks, etc.
From: Derry L., June 2008
Comments: With gas prices so high, it is too expensive for me to drive into the city to get my PowerBar Carb Gels.
Not only can I get them at a great price through your site, but they are delivered at no charge to my home! Thanks for the great
service!
From: Karen S., June 2008
Comments: Just saying thanks! Runningwarehouse.com is HANDS DOWN the best merchant on the web....I love
shopping with your company! You always have the best prices, great selection, fastest shipping and delivery, wonderful customer
service, easiest return system, and accurate product descriptions. I highly recommend you, and will continue using RW for all
further transactions. Keep up the great work!
From: Veronica, June 2008
Comments: Thanks very much. You guys are awesome. I really like your website and even more so the customer
service
you provide. I called your toll free number the other week with a question and your staff on the phone was also excellent…very
friendly and helpful. Definitely the way customer service should be. Tell your boss to give everyone a raise. =)
Cheers
From: Shawn B., June 2008
Comments: I ordered a pair of running shorts yesterday morning and I have them in my hands today! You guys
are amazing. I'll definitely be ordering again.
From: Patrick R., San Francisco, CA, June 2008
Comments: I have to say: you guys at running warehouse are awesome! By far THE best
service of any vendor I have worked with in a long time.
Thanks!
From: David N., Davidson, NC, May 2008
Comments: Why would anyone ever shop anywhere else? You guys are the best, you do
not disappoint. I tell everyone I know about your great prices and customer
service.
It's not often (never) that I thank someone that I purchase from, but I feel
like I should thank you for providing such a great service to us runner
types.
From: Dana C., May 2008
Comments: Hi,
Just wanted to thank you for my first purchase. I appreciated your pre-sales help and fast shipping. Got my new Asics 1130
today, right on time, and already took them out for a 5K run. Really like them.
Thanks again!
From: Mark B., Seminole, FL, May 2008
Comments: Thanks guys/girls.
Running Warehouse is the most efficient, friendly and accommodating
organization we have ever dealt with. Julie wore the pink Nimbus to the Gym
yesterday, and in addition to many admiring comments from her colleagues she
says that the shoes were fantastic. They will get their first "run" on
Sunday when Julie will have her weekly 10km road run.
From: Matt T., May 2008
Comments:You guys are the best. I love shopping with you. Fantastic customer
service. You have a customer for life. Many thanks!
From: Bruce G., May 2008
Comments: Wanted to thank you for stellar customer service and efficiency. Placed my
order 4/24 and it was on my doorstep before 10am on 4/25. I called with a
question this morning and my call was answered by a live person on the 2nd
ring and that person handled my call to completion and was able to do a bit
of research for me, which was much appreciated! I'm only sorry that I can't
remember her name. This is my first experience with your company and you
can bet that I will return and bring my friends!
From: Carrie H., April 2008
Comments:I recently ordered two pairs of running shorts and needed to return and
exchange one of them that didn't fit. I appreciate the way Running Warehouse
handled the entire transaction - from providing a free return mailer, no
extra handling charge, the ease of paying the price difference, etc. I will
look to your company first for my future running needs.
From: Bill L., April 2008
Comments: I would like to thank you for the way you do business. I really appreciate
being able to return a product for a substitute. The speed that you turn
around the shipping etc. is something that a lot of businesses on the
Internet and elsewhere should emulate. Thank you for your good service.
From: Darwin D., April 2008
Comments: You guys are the best at sending and receiving back orders that don't fit,
etc. I cannot tell you how great you are to deal with and how easy it is!
I am telling all my running buddies to try you guys out because you are so
user friendly! Thanks for all you do! The free shipping and free return
shipping is excellent!!!!
From: Marci T., April 2008
Comments: I just received my order and I'm happy with the service I received and
the timely manner in which my order was delivered. I am now spreading the word that the runningwarehouse is the site to use
when ordering new shoes.
Thanks for making my day!
From: Liz H., March 2008
Comments: Hi my name is Joel and i recently placed an order with you guys and I just
wanted to say that I really appreciate your business. This isn't the first
time I have ordered from RW, but the way the site is set up makes it very
simple to place an order and the shipping is great. The prices are fantastic
also. I really enjoy your site and recommend it to all my friends and they have
even ordered them items from your website. Well, I was just so happy that I
just wanted to let you know that I think your services great.
From: Joel F., March 2008
Comments: Hello, I just wanted to thank all you at Running Warehouse.
Everytime I have had a question everyone has been nothing
but extremely helpful and my questions have always been
answered. The shipping is very quick and I appreciate
everything. Thank you!
From: KW, March 2008
Comments: I have been an avid runner for 6 years, a 3-time marathoner, 6-time half-marathoner
and have countless other races under my belt. In other words – I love to
run, and I love to shop for running “stuff”. I found your site while
looking for my model running shoe – the Trinity Premier KFS Reebok. I chose
your store because of the 2-day shipping and free return shipping. I added
the free water bottle and 3 Nathan belt flasks. My order was placed at
4:30EST on Tuesday and I wore my new shoes for a training run today, Thursday, at 4pm.
THANK YOU. I am recommending your online store to everyone, and gave you
kudos on my running blog. I wish you many years of success and you have a
new, loyal customer!
From: Kathryn L., March 2008
Comments:I just to say thanks for sending me my order. You provide great service & delivery.
I will definitely be ordering from you in the future & recommending you to friends.
From: Jason, February 2008
Comments: I just wanted to say thank you for your fantastic service! Great prices,
timely shipping... can't beat it. I can say I will definitely order from
you again and recommend you to everyone I know!
From: Katie, February 2008
Comments: I received shoes yesterday. I ran this morning. They are fantastic!! Plus I
saved money!!??! Thank you all so very much!!
From: PH, February 2008
Comments: Wow...great prices and service; fast delivery... This is one of
the best online experiences I've had with a retail vendor.
From: Patrick B., February 2008
Comments: Hi,
I had returned a pair of running shoes I'd bought from you because I needed
one width up for a proper fit. Running Warehouse was great, and my new pair fit perfectly.
Thanks for your great online store, selection and service, and extremely user-friendly return policy I'll certainly return to your
store, and recommend you to my family and friends.
Sincerely,
From: George B., Oakville, CT, February 2008
Comments: I just wanted to say thank you for the excellent experience. This is by far
the fastest shipping I have ever received from a company online and the
communication was speedy and excellent as well. I look forward to doing
future business with you. Thank you for the great products at great prices
with the speediest shipping possible!!
From: Jon M., February 2008
Comments: Hi, just a short email to advise that I received my shoes on Wednesday
afternoon (AEST). They are perfect! Thank you so much. I'll be recommending
you guy's to my friends. Running Warehouse is very professional and reliable. Thanks again.
From: Matt G., February 2008
Comments: Hi. My name is Rich and I recently ordered a pair of Salomon trail shoes from
you guys. I just wanted to drop you a quick note and say how pleased I was
with your service and the item I purchased. I have dealt with a few of the
other online running companies and was always disappointed. I know everyone
is always complaining about something so I would like to say nice job. You
have gained a new customer. Thanks again!
From: Rich T., January 2008
Comments: Thanks for the goods! Excellent service, I've forwarded your web address to all my fitness
friends! Will be doing business again soon.
From: Damien, January 2008
Comments: I received my package yesterday...and only 2 days after I placed my order.
Awesome responsiveness! This is my second order with RW and both experiences
have been excellent...both from a price and customer satisfaction point of
view. I certainly plan to continue doing business with you folks. Keep up
the good work!
From: Nick Z., December 2007
Comments: I think your site is amazing. Nicely laid out with useful info, easy to
compare shoes with the little chart you have for each. The prices are great
and I received the shoes so quickly! From CA to NY in under 48 hours,
amazing. I am happy with my purchase!
From: Colleen M., December 2007
Comments: I just ordered two pairs of shoes this past Friday, the 30th, very late in
the afternoon, in fact after 5pm local time on the east coast. I received
them already here in Bradenton FL mid-day today, 3 December. I just wanted
to write and tell you that I am VERY impressed with your response time! I
don't think I have ever gotten this kind of quick service, and especially
considering that there was a weekend right in the middle of this! Very
impressive! Thanks and Happy Holidays!
From: William M., December 2007
Comments: Not that Vallejo is a million miles away from SLO but I really like
ordering from you in the morning and having it the next day. Thanks
and keep up the good work!
From: Jim R., Vallejo, CA, November 2007
Comments: Hi! I just wanted to drop a quick note to you folks to let you know how
happy I am with a shoe purchase that I recently made with you. Great
product, very reasonably priced and, fast, FREE SHIPPING! I'm thrilled with
the service and I will be back. Thank you!
From: Mike D., November 2007
Comments: Hello Running Warehouse Folk.
Just wanted to tell you that I have never been more impressed with
service and delivery from any other site I've ordered from. The fact
that I ordered these shoes 'yesterday' and they arrived on my desk
today...is honestly the most impressive customer service I've EVER had.
I will most definitely be a returning customer!!!!!!!!!!!
Thank-you and Happy Holidays!
From: Christina W., November 2007
Comments: Got my shoes, awesome service, great price. I would rate you among the
best! Thank you very much.
From: JB, November 2007
Comments: You guys have the very best customer service I have ever seen! Kudos to
you!! I will always look to Running Warehouse for running items.
Thanks for being so customer service oriented!
From: Lee C., November 2007
Comments: Hello
Thank you for my order, which arrived on Monday ahead of schedule
This is the first time I have purchased from you, and I would just like
to compliment you on your excellent customer service and communication
(not to mention great prices) - some of the best I have experienced in
an online transaction.
From: Chris, November 2007
Comments: Hi, I just wanted to say thank you very much. I received my order
yesterday, just two days after placing my order. I could not believe how
fast it was. And the product I ordered was perfect, exactly as detailed on
your website. Your price was great and the shipping was free and fast. I
am planning on ordering more. Please keep up the good work, you're the best
on the web :)
From: Cassandry Y., "A very satisfied customer," October 2007
Comments: Hi!
I just wanted to say how impressed I am with your website and customer
service. You have tons of helpful information on your site that is easy to read and find. Very intuitively laid out.
I just received my first order from you and I will definitely be back again.
The great communication after the order was placed and the free fast
shipping is awesome. When I placed the order, I wasn’t aware of your free
return shipping! Not that I’m returning what I ordered, but that is a real
incentive to order online.
I’m in the market for some shoes, so I’ll be back!
Thanks again for a very pleasant shopping experience!
From: Sara H. October 2007
Comments: You guys are great. I received my order in 48 hr. as promised. Unheard of!
From: Craig C., October 2007
P.S. I'll be back!
Comments: To whom it may concern:
I have had trouble finding the shoe of my needs in my size locally, so I
thought I’d see what’s available on the net. I was very pleased by the
comprehensiveness of your site, its ease of use and your timely response to
my order. The service, overall, is 5-star!
Thanks.
From: John G., Baltimore, MD, October 2007
Comments: Hello to Everyone....
I received the item this morning... quite impressed by the quick shipping
and the quality of items. Thank you very much.... you've got a new loyal customer....
Keep up the good work and great prices.... :)
Regards
From: Mohit D., October 2007
Comments: Hi
I just received my order so i wanted to thank you for your great service
Keep the good work up and I really look forward to dealing with you guys
again. Thank you and God bless.
From: Adam, October 2007
Comments:Wow! That was fast. I just received my order and everything was perfect.
EXCELLENT first impression. I will be recommending your company to everyone
here at the University.
From: Langston, October 2007
Comments: Just wanted to let your staff know that my new running shoes came in with
speedy shipping. (comp water bottles proudly advertises your site all
throughout Eastern Kentucky University), I have referred you to my friends
whom have already placed an order for the xtc north face trail running shoes
and will continue to shop exclusively through the running warehouse. Please
continue to provide the great service and price. YOU ROCK.
From: Adam C. G., October 2007
Comments: Running Warehouse,
This is the first time I have ever used your store to
purchase shoes. As of now, we will do all of our
online purchases through your store.
I have been in the Navy for 26 years, our oldest
daughter is in the US Marine Corps and our youngest
daughter is in her second year at the Naval Academy.
My wife has supported me in our service to our county
for 24 years. When you worked with us to ship the shoes to
our daughter, you gained a new loyal customer. We
consider it a privilege to serve our country and by
you recognizing our service, you have shown the same
loyalty. Thanks,
From: v/r
Jerry and Mary C, CDR US Navy, USS ESSEX
Comments: To all the Running Warehouse Team,
Thank you all for an outstanding service and website.
Please keep up the good work!
Sincerely, from a Super Happy Customer
From: Nadia B., September 2007
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